Customer Service

Returns & Exchanges

Overview

Bought it but don't love it? That's OK. We've all been there.

  • You have 14 days from the time your order was received to return almost any Love Charm Clothing purchase for a refund, as long as your purchase is still in saleable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

Prior to sending your item back please confirm your items are eligible for return

  • Final sale items are not returnable or exchangeable. 
  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
  • The merchandise must be in its original condition, in its original box or packaging and unworn.

Please be advised that items that do not conform to the above guidelines are not returnable.

How to Return

Please send the items back to the address below. We recommend a secure method of shipping such as USPS, FedEx or UPS. Please keep a record of your receipt for return tracking information. 

Love Charm Clothing
Attention Internet Returns
200 Rodeo Drive
Edgewood, NY 11717

Your return will be processed within 3–5 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.

How to Exchange

If you would like to exchange an item, please send your return to the address listed above. Upon receipt of your return we will process a free exchange. Please note on the enclosed packing slip what size you would like to exchange for and we will mail it to you free of charge pending inventory availability. If the item is no longer available, we will issue a refund. 

Your exchange will be processed within 3–5 business days of receipt. You will receive an email notification when your exchange has been processed. 

Damaged Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

Tips

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 3–5 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.

Contact

Need advice on fit, or have questions about your order? Please drop us a line: info@lovecharmclothing.com

Shopping

Ordering

Our How to Order guide tells you everything you need to know place an order.

What is the easiest way to find what I need?

  • Browse: Use our top tab navigation to zero in on what you're looking for.
  • Search: Try entering a keyword, phrase or item number into our Search, and click enter. Then sort your Search Results easily by Sleeve Length, Style, Color, Size or Price to organize everything you've found.

Where do I find the details about the items?

  • Clicking on an image of an item will take you to the product page. This page lists all the details about the item so you can review them before you make your purchase

How do I place an item in my Shopping Bag?

  • To purchase an item, you must first add it to your Shopping Bag.
  • Select your color and size.
  • Click the Add to Shopping Bag button.

How do I complete my order?

  • After you have added an item to your Shopping Bag, you will immediately be able to view your items and start the checkout process.

Here are the steps you'll go through in the checkout process: (Our instructions will walk you through step by step once you get to your Shopping Bag.)

  • Click Start Checkout.
  • Shipping & Billing Information: Choose where to ship your order and how you would like it to be shipped. Enter your payment information. Click Submit Order.
  • Order Confirmation: Your order has been successfully submitted. You should receive your Order Confirmation Email within a few minutes. If you do not receive this email please check your junk or spam folder first, then contact customer service for further assistance.

    Payment and Billing FAQ

    What methods of payment do you accept?

    We accept Visa, Mastercard and American Express.

    Why was my credit card declined?

    Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at info@lovecharmclothing.com.

    It looks like you charged me multiple times, Help!

    Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

    Promotions FAQ

    Can I apply a promotional code to an order I’ve already placed?

    • Unfortunately, we cannot retroactively apply promotion codes to any orders.

    Are any items excluded from promotional codes?

    • Certain items may be excluded from special offers.

    Shipping

    Domestic Shipping

    Options and Times

    • USPS Standard Shipping (5-7 business days) — $4.99
    • USPS Priority Mail (2-3 business days) — Calculated at Checkout
    • USPS Priority Express (1-2 business days)  — Calculated at Checkout
    • USPS Standard Shipping Over $50 FREE

    Delivery time does not include Saturdays, Sundays or holidays.

    Privacy

    How do I know my information is kept private?

    This Privacy Statement describes how we collect and use your information and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by Skye Associates, LLC. Any communication or material sent to you will be considered confidential and will become the property of Skye Associates, LLC which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the laws of the State of Maryland. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us.

    How do I know my information is secure?

    We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

    What are 'cookies' and how do we use them?

    A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you've entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form.

    Love Charm does not believe in storing your personal information on a cookie. This is not a responsible use of this information. We do not use cookies to store any of your personal or financial information. We guarantee that your data is not used for any other purpose than improving our web site and overall shopping experience.

    Can I copy anything from the site?

    By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.

    All images on Love Charm are readily available in various places on the internet and believed to be in public domain. Images posted are believed to be posted within our rights according to the US Copyright Fair Use Act.

    If you believe that any content appearing on Love Charm infringes on your copyright, please let us know ... and the infringing material will be removed as soon as possible.

    And...Last but not least...

    By accessing and using this site, you submit to the jurisdiction of the Federal District Court for the District Court of Maryland and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of SimplySoles.com. Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, LoveCharmClothing.com. The use of these images is prohibited unless specifically permitted by LoveCharmClothing.com. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, re-publication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of SimplySoles.com. The trademarks, the logo and all the published names displayed on the site are the property of LoveCharmClothing.com. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.