When will my order ship?
- Standard US Shipping – Orders will ship within 1-2 business Days of the time the order is placed. (Please note these times will change if an item is on pre-order)
- Expedited Shipping – Orders will ship same business day if placed before 3pm EST. Orders placed after this time will ship next business day.
What is your return policy?
- You have 14 days from the time your order was received to return almost any Love Charm purchase for a refund, as long as your purchase is still in saleable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.
How do I return my order?
- Complete the return form included in your package and include it inside your return shipment.
- Securely repackage your merchandise as we are unable to issue refunds for items lost or damaged due to unsecure packaging.
- Cover or remove any original mailing address label or carrier barcodes from package.
- Ship your package using a trackable, insured shipping method.
- Please keep the tracking details for your records.
- Please send your returns to:
Love Charm Clothing
Attention Internet Returns
200 Rodeo Drive
Edgewood, NY 11717
What if I can’t find my original invoice/return form?
- Please print out the order confirmation email or contact us via email and we can email you a replacement return form. Without this information, we will be unable to process your return.
Can I exchange the item I just received for a different item on Love Charm’s website?
- Exchanges can only be made for items of equal value, so as long as the items are of equal cost you are all set!
Do you have an incentive for first time purchasers?
- Customers who opt in to our mailing list will receive a one-time use promotional code at the time you opt in.
What do I do if I receive a damaged or defective item?
- If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.
When will I receive my refund?
- Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. Process time may be longer during peak seasons.
What do I do if I’m returning a gift I’ve received?
- Please send an email to our customer service team at email@example.com. Please include the purchasers name as well as a list of the items you’d like to return. Refunds on gift returns will be processed in the form of exchange to the receiver or funds returned to the purchaser’s original form of payment.
What methods of payment do you accept?
- We accept Visa, Mastercard and American Express
Why was my credit card declined?
- Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at firstname.lastname@example.org.
It looks like you charged me multiple times, Help!
- Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.
Can I apply a promotional code to an order I’ve already placed?
- Unfortunately, we cannot retroactively apply promotion codes to any orders.
Are any items excluded from promotional codes?
- Certain items may be excluded from special offers.
Do I get free returns on Love Charm’s website?
- At this time, we do not offer free returns. All returns and exchanges will be sent back at the customer’s expense. We recommend sending back items via a trackable and insured method.